General Frequently Asked Questions

Frequently Asked Questions

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1Are some online sampling promotions that show NIVEA products a SCAM?
2Where does the name “NIVEA” come from?

The name NIVEA is derived from the Latin word "nix, nivis", which means "white as snow", due to the pure white NIVEA Creme.

3Where can I get a sample of NIVEA Products?
4Where can I buy the product?

The majority of NIVEA products are available from large retailers within Australia and New Zealand. Check the local availability as individual stock items do vary from branch to branch. Alternatively many NIVEA products are available to order online via retailer websites.

5Can I order products directly from your company?
6How are cosmetic products tested for skin tolerance?
The quality, effectiveness and compatibility of NIVEA products has been held in high regard by consumers for 100 years. Without exception, all NIVEA products must stand up to evaluation by the volunteers before the products are launched. These human volunteer tests are carried out in our company's research department or by independent research institutes. These tests are overseen by a dermatologist or doctor who examines the results before a product can be approved. However, it is not possible for any manufacturer to totally prevent the possibility of an allergic reaction which can be caused by individual sensitivity to one or more of the ingredients.
7What can I do when I experienced an incompatibility after using one of your products?
8Can I get a list of all NIVEA products containing a particular ingredient that I have a sensitivity to?

The list of ingredients is listed on the container or package of the product. If you need a list of NIVEA product ingredients then please refer to the ‘Ingredients’ tab on each product page or contact NIVEA Consumer Services online or call us at Australian Phone 1800 103 023 or New Zealand Freephone 0800 696 483.

9What does "dermatologically tested" mean?
10Is it safe to use Beiersdorf cosmetic products when I'm pregnant or breastfeeding?
All cosmetic products from BDF have been evaluated for safety and skin compatibility before a product is introduced into the market, as required by company policy and European law. This evaluation takes into account that most cosmetic products are used by female consumers of child-bearing potential and also by pregnant women. Therefore, all products placed onto the market by BDF are considered safe also for these subgroups of female consumers.

This also accounts for women breastfeeding their babies.

If a cosmetic product is to be used on the breast area, we generally recommend using cosmetic products not directly before but rather after breastfeeding on the breast area in order to avoid uptake of the cosmetic product by the baby. All our cosmetic skin care products are made to care for the skin and maintain its healthy look but not designed to be ingested by oral uptake. Therefore, the oral uptake of cosmetic products by babies during breast feeding should be avoided.
11Why are the ingredients listed on the products?
12Where is the use by date on NIVEA products?
All NIVEA products have a proven unopened shelf life of at least 30 months from the date of manufacture unless they carry a specific expiry or use by date. The PAO is denoted by a symbol that looks like an open jar and a number followed by M for months.  This depicts the advised period of use after first opening.
13What is the shelf life for NIVEA products?
14Can I still use NIVEA products after their expiration date has passed?

For all NIVEA products we guarantee an unopened shelf life of at least 30 months from the date of manufacture unless they carry a specific expiry or use by date. Although the products will not be harmful after this date of expiration, active ingredients may become less effective. For this reason, we advise you to replace any unused products after the expiration date or if the product does look or smell different than usual.

15Are Beiersdorf and NIVEA products biodegradable?
16What does alcohol-free mean?

In chemistry there is a group of substances with the general name "alcohols". Their physical states range from liquid to solid, with very different properties. When "alcohol-free" or 'no alcohol' is stated on a product, this refers to ethyl alcohol, ethanol or alcohol denat. Ethyl alcohol is also the alcohol in alcoholic drinks. In cosmetic products, ethyl alcohol has a refreshing and invigorating effect but can be over drying for certain people who are particularly sensitive. In the list of ingredients on the packaging, ethyl alcohol is listed as "alcohol" or "alcohol, denat". The aliphatic alcohols (e.g. cetearyl alcohol or lanolin alcohol) are solid substances that do not have this drying effect. They are used, for example, as emulsifying agents with a nourishing effect, which give the product the required consistency.

17Why do cosmetic products have preservatives?
18What can I do when my product runs short but there is still some amount left in the packaging that I can’t take out as normal?

According to the European Directive 76/211/EEC we are always making sure that the quantity named on the packaging can be taken from the pack. If the packaging does not allow for all filling to be removed from the bottle we overfill to some degree so that it is ensured that you will receive the quantity stated on the packaging.

In case of pump bottles, a small space is required between the bottom of the pump and the bottle to aid dispensing. With this packaging design even more residues might remain in the pump bottle compared to regular bottles. Apart from the fact that it is ensured that you are able to take out the quantity stated outside on the bottle, the cap can be screwed off so that all residue can be taken from the bottle. The same procedure can e.g. be applied on other products in regular bottles (milk, lotion, shower gel etc).  

19Might Beiersdorf be interested in sponsoring…?

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